Question 1

Can I commission a custom order other than the items listed?

Accepted Answer

Maybe! If you have a special request for a custom commission other than the kinds listed on the site, please fill out the contact request form (https://afeezel.wixsite.com/design-by-alexis#contact)and share what it is you're wanting!

Your request will be reviewed with consideration to the time and skill needed. You deserve a beautiful, high-quality design... if this is not possible to deliver on, your request may not be able to be fulfilled.

Question 2

Can I cancel my custom order?

Accepted Answer

Custom orders can be canceled and refunded within 24 hours or placing the order. If you'd like to cancel your custom commission, please fill out the contact request form (https://afeezel.wixsite.com/design-by-alexis#contact)with your request. You will later receive a response confirming the cancelation.

Due to the care and time spent planning and creating these special pieces, custom orders are non-refundable outside the 24-hour window. Meaning, you can cancel the shipment of your order, but you will not be refunded.

Question 3

I requested to cancel my custom order within 24 hours, but haven't gotten a reply yet.

Accepted Answer

As long as your cancelation request was submitted within 24 hours of placing the commission order (verified by a time stamp), your request will be considered.
If you received a request submission confirmation, but have not received a response within 3 business days, please submit another request so we can resolve the problem immediately!

Question 4

What size custom pet portrait is available?

Accepted Answer

Modern pet portraits are available in only one print size: 8 x 11 in.
Watercolor pet portraits are available in three (3) sizes: 7 x 9 in., 8 x 11 in., or 9 x 12 in.
Digitally delivered pet portraits are delivered as a .png file and are "size-less".

Question 5

How many pets can I have in one custom portrait?

Accepted Answer

Modern pet portraits can feature up to three (3) pets per portrait. 
Watercolor pet portraits can only feature one (1) pet.

Question 6

What type of pet can I get a custom portrait of?

Accepted Answer

You can order a custom portrait of any pet you want! Love your pet rock? Okay... just be sure to upload a photo that meets the guidelines, and wait for your pet to made into lasting art!

Question 7

Will I get a proof of my custom pet portrait for approval?

Accepted Answer

In an effort to get your order to you as quickly as possible, you will not receive any artwork previews or proofs. But don't worry! If your provided photo won't make the best pet portrait, we'll reach out to you for a new one.

Question 8

What are the photo guidelines?

Accepted Answer

1. The desired subject should be facing forward as much as possible, and should be the main focus of the photo
2. It is best to use photos with natural lighting—added filters or overediting can potentially result in inaccurate coloring and/or designs.
3. Multiple subjects are allowed! Please be aware that smaller items can be harder to customize with multiple designs and still be clear and accurate. 
4. If, for any reason, your photo(s) aren't usable, you will be notified and given the opportunity to submit a new one. Don't worry, you will still get your personalized order ;).
5. If your photo is of a pet: try to use photos where accessories (including collars) are removed, if possible.
6. Any additional special design requests can be added to the order notes and will fulfilled if possible.

You can also find the "Photo Guidelines" on the product page of each custom item.

Designs for any mood

custom pet portraits

Custom Modern Pet Portrait

Custom Watercolor Pet Portrait

how it works

Upload Your Pet's Photo

Personalize Your Order

Enjoy Your Pet Portrait

custom pet portrait gifts